Colleagues celebrating and applauding

AI across every step of delivery

Within CGI DigiOps, AI is applied across the full service lifecycle—from detection and triage to resolution and optimization—enabling faster decisions, fewer disruptions and more efficient operations at scale.

  • Detect and prevent disruptions early with predictive models and fault detection
  • Resolve incidents faster using AI-driven recommendations and automated workflows
  • Streamline service management with intelligent ticket handling and reduced duplication
  • Optimize cost and performance through continuous analysis of infrastructure and usage
  • Enable smarter decisions with real-time insights across systems, services and configurations
  • Boost engineering productivity with AI-assisted development and automation

Built for intelligent, continuous operations

CGI DigiOps combines AI-powered platforms, proprietary accelerators and experienced delivery teams to create a unified operations model. The offering integrates governance, automation and engineering practices to ensure services are efficient, resilient and scalable.

  • Proprietary platforms and IP including CGI SiteReliability360 and CGI ServiceInsight
  • Integrated delivery model combining AI, engineering and operations expertise
  • Scalable by design to support enterprise-wide adoption across complex environments
  • Continuous optimization through built-in automation, analytics and performance insights
Operation team working in a computer lab

Accelerating managed services outcomes

CGI DigiOps brings together the right mix of expertise, delivery discipline and AI-enabled technology to drive consistent, scalable outcomes. 

People
Cross-functional teams spanning engineering, data, cybersecurity and operations—working as one to deliver and continuously improve services.

 

Processes
Standardized, data-driven delivery aligned across applications, infrastructure and service management to ensure consistency, speed and control.

 

Technology
AI-embedded platforms and accelerators that automate workflows, enhance decision-making and enable secure, scalable operations.

 

Measurable outcomes 

CGI DigiOps is based on proven methods that integrate scientific rigor into the design and implementation of our engagements and apply responsible, human-centric principles and values to managed AI. Through this approach, clients have achieved the following benefits.

Better insights with
30-35%
less time
spent on troubleshooting
Higher performance with a
28-45%
reduction in outages and lower MTTR
(mean time to repair)
Greater cost savings of
18-25%
through integrated AI-led services and
lower technical debt

 

Ready to explore how to leverage CGI DigiOps for your organization?

Speak with CGI experts to explore how CGI DigiOps helps organizations move beyond traditional managed services to AI-driven operations.